SMS/MMS Privacy Policy, and Terms of Service

Last Updated: 2025-02-04

Lighthouse Infusions & Seattle Ketamine respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect your personal information when you opt in to receive text messages from us.

1. How We Collect and Use Your Information

When you opt in to receive SMS messages, we collect and use your mobile phone number only for communication related to your treatment, scheduling, and clinic updates. Your mobile number will never be shared or sold to third parties for marketing purposes.

2. No Third-Party Sharing of SMS Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt in to receive SMS messages from Lighthouse Infusions & Seattle Ketamine by:

  • Providing verbal consent during a phone call with our staff.
  • Signing our intake forms, which include SMS communication consent.

By opting in, you agree to receive text messages related to your care. Message frequency varies.

4. How to Opt Out

You can opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you opt back in by replying START.

5. Message Frequency & Data Rates

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan.

6. How to Get Help

For help, reply HELP to any message, call us at +1 (425) 835-2363, or email us at info@lhinfusions.com.

7. Privacy & Security

We take reasonable security measures to protect your personal information. However, SMS messages are not encrypted and should not be used for confidential communication.

8. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our SMS services constitutes acceptance of the updated policy.


Notice:

This SMS Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which explains how we handle your protected health information (PHI). To learn more about your rights under HIPAA, please review our full HIPAA Notice of Privacy Practices here: HIPAA Notice of Privacy Practices